Online shop

Order acceptance and the completion of the contract between you and Room-9 will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by a member of Room-9.

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Cancellation

If you wish to cancel an order, you may do so by contacting us at info@room-9.co.uk  or calling us on 07841659382 or 07816012047 You must do this as soon as possible and within four hours of placing the order. If the order has already been packaged and arrangements have been made for it to be sent out to you, we would request that you return the goods to us once they have been delivered.

Amending your Order

If you wish to make any other changes to the order, such as adding or deleting items, please email info@room-9.co.uk within four hours of placing the order.

Description of Products

Product details: We make sure all colours shows on our web site are true, however due to monitor and digital settings we cannot guarantee the colours you see.

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Pricing and Payment

The total cost of your order is the price of the products ordered plus delivery.

Taxes: Overseas orders may incur due to duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.

We do our best to ensure that all prices on our web site are up to date and current at all times. However despite our best efforts some may be incorrect. Please be assured however that as part of our order checking and dispatch processes we do verify our prices. In the event that the price is lower than our stated price, we charge the lower amount and still send you the product. In the event that the current price is higher than our stated price, we will contact you to discuss this. We do however reserve the right to withdraw the product from sale at the incorrect price and cancel your order.

Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Refunds and Returns

All refunds will only take place if the product is returned to Room-9 in  a undamaged condition. If the product shows signs of use we reserve the right to not accept its return.

Delivery

Please examine you’re order as soon as possible and if there is any fault or you are unhappy with you’re product, contact us within 7 days of product arrival and please provide images. Please contact us immediately if goods have arrived damaged, and keep all documents in relation to this delivery. Photograph where possible.

Privacy

This policy applies to information held about customers and prospective customers and all other persons about whom Room 9 holds information. By ‘information’ we mean personal information about you that we collect, use and store.

In this policy, “we,” “us,” and “our” means Room 9 and “you” means the individual to whom the information relates.

What we collect

  • your name;
  • your contact information such as your address, email address and telephone number;
  • if required, your payment details / financial data i.e. your bank name, account number and sort code;
  • information about you that you give us in person, at exhibitions and events or by filling in forms on our website www.room-9.co.uk
  • when browsing our website, standard Google Analytics data that will improve your experience with us

How we collect information about you

  • collecting information you give to us when you purchase any product from us or visit us at one of our shows;
  • you subscribe to our mailing list on our website or via mailchimp; and
  • you give us information in person, over the phone, by email, or by post

What we do with the information we gather

We use your information to:

  • provide information about our products and services to you;
  • keep you informed about our products, exhibitions and events we think you may find interesting;
  • carry out our obligations arising from any agreements entered into between you and us;
  • communicate with you; and
  • comply with legal and regulatory obligations.

Legal basis for processing

Our processing of your personal information is necessary:

  • for the performance of contracts
  • for the purposes of legitimate interests pursued by us; or
  • in order to comply with a legal obligation to which we are subject.

In relation to any processing of special categories of personal data, we will generally rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information.

Legitimate interests

Where our processing is based on the legitimate interest grounds described above, those legitimate interests are: (i) collecting personal information to provide you with a smooth and efficient client experience; (ii) to make sure you receive updated information on Room 9’s business activities; (iii) to provide the services you have requested; and (iv) for our own marketing and research.

Sharing your information

We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.

Your Rights

At any time, you have the right:

  • to request access to or a copy of any personal data which we hold about you;
  • to rectification of your personal data, if you consider that the information we are holding is inaccurate;
  • to ask us to delete your personal data, if you consider that we do not have the right to hold it;
  • to withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
  • to ask us to stop or start sending you marketing messages as described below in the marketing section; and
  • to object to your personal data being processed in certain circumstances.

Any request from you for access to or a copy of your personal data must be in writing to Room 9 atinfo@room-9.co.uk and we will respond within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject. A small fee will be payable.

Marketing

Where you are one of our customers or have otherwise agreed to be contacted for marketing we may use your personal information to send you information about events and products (i.e. our postal invitations, email invitations or email alerts). You can unsubscribe from receiving such information at any time. You can unsubscribe from any electronic mailing we send you by clicking the ‘Unsubscribe’ button.

How long will we keep your information?

We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us periodically reviewing our files to check that information is accurate, up-to-date and still required.

Where we are permitted to send you direct marketing communications, we may retain your contact information necessary for this purpose for as long as you do not unsubscribe from receiving such communications. If you opt out from receiving our marketing, we will retain your information to enable us to respect your wishes to not be contacted for marketing purposes (i.e. if you unsubscribe, we will retain the necessary contact information for you to ensure that we do not contact you again, as per your wishes).

Security

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold.

When making a payment online via our website Room 9 uses “Paypal Express Checkout” gateways to ensure the secure processing of any payment you make. All personal information supplied by you, including credit card numbers and contact details, is safeguarded on secure servers.

How we use cookies

Cookies allow us to maintain what is known as a “user session.” A session allows us to track your progress through our site and ordering system via the cookie. Your cookie from our site expires once you turn off your browser.

Questions

Questions, comments and requests regarding this policy are welcomed and should be addressed to Room 9 atinfo@room-9.co.uk

Changes to this policy

Any changes we make to our policy in the future will be posted on this page. Please check this page frequently to see any updates or changes to our policy.